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Worry Free Ownership
Optional Limited Lifetime Warranty & Customer Assurance Plan
What is the Customer Assurance Plan?
With the Customer Assurance Plan Arizona Comfort Systems will cover and warrant all qualifying equipment purchased through and installed by Arizona Comfort Systems for the life of the equipment. To qualify your comfort system must be maintained by Arizona Comfort Systems every year from the date of start up.
How is this different?
Most companies rely on maintenance plans to provide piece of mind. These same companies lower their initial maintenance price hoping a problem will be found, and you will pay a costly repair fee. Arizona Comfort Systems is different. We will send a technician to your home, search and diagnose problems, and repair any problems free of charge.
How can we do this?
Studies show most systems fail due to lack of maintenance. If proper maintenance is performed, minor problems can be found and repaired before they develop into large problems. Living by this rule we found that our many maintenance customers have dramatically reduced repair costs, reduced system down time, and a much higher level of satisfaction with the comfort system we provide. So in a sense if we can stop a small problem we will never have to warrant a big one.
In return you get:
- Maximum System Efficiency
- Lowest Possible Utility Bills
- Increased system lifetime
- Priority Customer Service
- No repair bills – EVER!
- Worry Free Comfort
- Total Piece of mind
Reliable Comfort and Worry Free Service
ACS Customer Assurance Plan & Lifetime Warranty – Arizona Comfort Systems will cover and warrant all qualifying equipment purchased through and installed by Arizona Comfort Systems for the life of the equipment (Defined as 20 Years from installation date). This warrant is designed to ensure peace of mind for all Arizona Comfort Systems customers. If all requirements are met (See Requirements), all repairs/replacement parts and the necessary labor involved will be provided by Arizona Comfort Systems at no additional cost to the homeowner for the specified equipment lifetime. With this warranty, the homeowner can be sure they will get the maximum life and efficiency as well as maximum comfort. This warrant in inclusive to the manufacturers warranty and will provide additional coverage during and after the manufacturer’s warranty.
Requirements
Customers must maintain a current E.S.P. (Energy Savings Plan) Agreement with Arizona Comfort Systems from 30 days of installation for the life of the equipment. E.S.P Agreements are renewed on a yearly basis and include a spring and fall preventative maintenance tune-up. Customers must perform regular monthly maintenance and filter changes as required by the equipment manufacturer and Arizona Comfort Systems.
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Calls after hours will be acknowledged within a reasonable time frame of receiving the message. Then the call can be scheduled appropriately.
Calls with no cooling in the summer will be addressed within 24 hours. (We may need to order parts) Warranty issues will be addressed during normal working hours Monday through Friday from 8:00AM to 5:00PM. Any other times or emergency calls, will be charged as our normal “After Hours” Rates are due and payable at the time of service. Arizona Comfort Systems reserves the right to make the decision whether this call was indeed an emergency and refund any amounts due the customer.
You’re A/C system was thoroughly checked out at the time of start-up. Checking every component for proper operation and efficiency. As mentioned in the “Balancing your system” section in this booklet, part of the start-up procedure is making sure your system is balanced properly. Due to our intense heat, we balance the system for cooling. As seasons change, the registers may need to be rebalanced for the heating season. This is especially true for 2 story homes. This is considered owner maintenance and is not covered under your standard one-year warranty.
Condensate (water) leaks are considered an emergency and should be reported immediately. If your air handler or furnace is in the attic you have an auxiliary drain pan which empties out through a pipe seven feet high on an outside wall. This is a back up drain should the main drain become clogged. Water draining from the auxiliary drainpipe is also considered an emergency and should be reported. The main condensate drain line is at the same location as the auxiliary except only about a foot off the ground. This is the line the water should be draining from. Water coming from this drain is “Normal” operation.# Use ceiling fans. Moving air with ceiling fans can increase the comfort range.
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All Services provide include a standard One year warranty provide by Arizona Comfort Systems. Should any part(s) fail within the first year from the installation date, Arizona Comfort Systems will replace such parts free of charge.
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Arizona Comfort Systems will cover all labor for one (1) year on the heating and cooling system and its components. Workmanship on the system is for two (2) years. Your warranty coverage will begin on the start-up date and end on the first anniversary of that date. You will need to read your manufacturers warranty to determine your specific system warranty. The A/C system is covered by the manufacturer’s warranty.
 Extended Warranty You have the option and opportunity to purchase an “10 Year Extended Warranty” This warranty will cover Parts & Labor on your equipment for a 10 Year period and is available for 90 days after your system has been started. This warranty is $545.00 or approximately $54.50 Annually or $4.50 per month or the equivalent of two (2) specialty coffee drinks, or one lunch at your local fast food restaurant. (Prices are subject to change depending on the equipment involved)
Please Note: Most manufacturer warranties cover only the equipment provided by the manufacturer. Extended warranties may not include the following:
Refrigerants, outside electrical connections, and/or diagnostic fees.
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